Shipping Policy

Shipping Policy

1. Order Processing Time

All orders received on hoppre.store are processed within 1–2 business days after payment confirmation. Orders placed during weekends or public holidays will be processed on the next business day. We strive to handle your orders promptly to ensure fast delivery.

2. Shipping Destinations

Currently, Hoppre ships exclusively within the United States. We do not support international shipping at this time. If you are located outside the U.S., please contact our customer support to discuss possible options.

3. Estimated Delivery Time

Once your order has shipped, you can expect delivery within 5–7 business days. Delivery times may vary depending on the recipient’s location, weather conditions, and carrier performance. Urban areas typically receive packages faster than remote or rural locations.

4. Shipping Fees

Hoppre offers free standard shipping on all orders within the United States, regardless of order size or amount. No additional shipping fees or hidden charges will be applied during checkout.

5. Shipping Methods and Carriers

We partner with reliable carriers to ensure your green plants and products arrive safely and on time. After your order ships, you will receive a tracking number via email to monitor your shipment’s progress.

6. Packaging and Handling

Special attention is given to packaging plants securely to minimize damage during transit. Plants are packed with protective materials to safeguard roots, leaves, and soil, maintaining freshness and quality upon arrival.

7. Shipping Delays and Exceptions

While we aim to meet our estimated delivery times, delays may occur due to factors beyond our control, such as severe weather, natural disasters, or carrier disruptions. We appreciate your patience and will keep you informed of any significant delays.

8. Order Tracking

You can track your order status at any time using the tracking link provided in your shipment confirmation email. For assistance with tracking, please contact our customer support.

9. Failed Deliveries and Returns

If a shipment is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases.

10. Contact Information

For any questions regarding shipping, delivery times, or order status, please reach out to our customer service team:

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